Tradable Bits

Know Your Fans

Tradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences unlocking 1st and zero party data. Tradable Bit’s SaaS platform is used by the leaders in Sport, Music and Entertainment to engage, collect and activate fan data so they can market smarter.

Customer Success Manager, Sports APAC

Role Requirements

  • Onboarding new clients and overseeing the plumbing and setup of their accounts from start to finish.

  • Ensuring clients are trained and adopting our product across multiple departments.

  • Helping clients develop campaign ideas and digital strategies that employ our platform

    in creative, effective ways.

  • Identifying risk, upsell opportunities and working with internal stakeholders to present solutions.

  • Project manage custom development work for clients: documenting project scope and ensuring deadlines are met.

  • Developing a thorough understanding of industry trends, best practices and business goals with a focus on how fan marketing drives business value and ROI.

  • Conduct Business Reviews with clients and provide thought leadership on how to improve their strategy with our technology solutions.

  • Manage partner renewals.

  • Collaborating with Product and Marketing teams to feed into the Tradable Bits product

    roadmap and growth plans.