Hi, I'm Jacob. I work in the sports tech industry, helping sports teams and leagues connect with their fans through data and technology. I'm passionate about learning and constantly pushing myself to develop new skills.

I’m a Senior Customer Success Manager with 3 years’ experience driving adoption, expansion, and renewals across APAC. I manage the full customer lifecycle from onboarding to renewal, helping brands achieve measurable outcomes through data and technology.

I manage end-to-end customer success across clients in the APAC region, covering onboarding, adoption, strategy, expansion, and renewal. I pride myself on serving as a consultative Customer Success Manager and trusted advisor, helping clients achieve measurable outcomes and long-term value through data and technology.

I have worked with some of the biggest sports properties across Australia, New Zealand, and Asia, developing a deep understanding of the business of sport. My experience spans fan engagement, digital marketing, sponsorship, and broadcast, with a focus on delivering innovative, strategically minded solutions.

I specialise in sports governance, focusing on best practices for national sporting organisations. My research examines governance practices, board composition, and interpersonal dynamics to help administrators implement strategies aligned with contemporary expectations.

Hi, I'm DJ Jacob Colangelo. With over 10 years of DJing experience, I've performed at clubs, festivals, sporting events, weddings, and balls, delivering unforgettable moments. I've supported national and international touring artists and played shows across Australia, bringing energy and expertise to every set.

Tradable Bits

Senior Customer Success Manager, Sports APAC

Melbourne, Australia

April 2025 - Present

Customer Success Manager, Sports APAC

Melbourne, Australia

Sept 2023 - April 2025

Deakin University

Sessional Academic

Remote / Melbourne, Australia

May 2023 - Present

Career Gap

Personal Development / Travel

June 2022 - Sept 2023

For me, non-negotiables are the things that don't bend, the principles that guide how I show up, make decisions, and work with others, no matter the situation. They're the standards I hold myself to and the mindset I try to bring into every project and relationship.

The five below are the ones that ground me. They reflect how I think, how I lead, and what I expect of myself and the people around me. They're about being real, staying curious, keeping the bar high, learning fast, and winning together.

Authentic Always

What you see is what you get. I don't change who I am to fit a room or hide behind a title. Authenticity builds trust, and trust is the foundation of meaningful relationships and lasting impact.

Relentless Curiosity

I am driven by a constant desire to understand how things work and how they connect. From emerging technology to human behaviour, I explore deeply and think broadly. This curiosity allows me to uncover insights others might miss and turn them into practical outcomes.

High Standards, Always

Excellence is non-negotiable. Every interaction, decision, and deliverable reflects my commitment to quality. I hold myself to a consistently high standard, regardless of circumstance or visibility.

Fail Fast, Learn Faster

Progress comes from action. I believe in moving forward, learning quickly, and adapting with intent. Mistakes are not setbacks but data points that drive better decisions and stronger outcomes.

Team Over Ego

The strongest results come from shared effort. I value collaboration, clear communication, and collective success over individual recognition. Great teams win together.

An early-stage venture focused on building AI-powered automation and lightweight software tools that reduce operational friction and simplify complex workflows. Digit AI serves as a hands-on environment to rapidly deepen my understanding of applied AI, product development, and data architecture by actively building, testing, and iterating rather than waiting for solutions to emerge elsewhere.

Through this work, I'm developing practical, scalable tools that make work easier, faster, and more intuitive. The current focus is ORCA, a conversational intake platform designed to streamline client onboarding for mortgage brokers, with an initial pilot planned for early 2026.

Visit 0-9.ai to learn more.

What began as a self-taught hobby spinning tunes has evolved over more than 10 years into an amazing journey behind the decks. I've gone from learning the ropes on my own to playing for crowds of over 10,000 people, which has been an incredible experience. My background covers a huge range of events: nightclubs, festivals, big sporting events, weddings, and formal balls. I've had the privilege of supporting both Australian and International touring artists, and have played gigs right across the country.

  • Over 10 years DJing, starting from a passion project.
  • Played everything from clubs and festivals to sports events, weddings, and formals.
  • Supported national and international touring acts.
  • Performed in WA, TAS, VIC, QLD, and NSW, covering both metro and regional areas.

Due to significant external time commitments, my current DJ availability is selective. For nightclub events, I primarily consider opportunities requiring extended sets currently (minimum 3 hours). Separately, I undertake a limited number of private functions, such as weddings or engagement parties, typically for personal acquaintances.

I've built and contributed to several websites, ranging from personal projects to professional ventures. Each site has been an opportunity to deepen my understanding of web development, design principles, and modern tooling.

jacobcolangelo.com

The idea for this personal website first came about back in 2018. I kept trying to get started, but the task of learning web development seemed monumental each time I attempted it, so it never quite got off the ground. That changed during a career break when I challenged myself to finally get a site up and running within a month.

My initial version was created using Squarespace – it was very visual, but I soon realised it didn't offer the flexibility I wanted for customisation. Plus, the ongoing cost felt high for a personal project I wasn't updating constantly. So, I decided to dive in and learn how to code it myself.

What you see now is a custom site built from scratch and hosted via GitHub Pages & Cloudflare.

Digit AI

Collaborated with Matt Savich to build 0-9.ai.

Old Melburnians Soccer Club

Complete rebuild for a modern team. More to come soon.

3D printing is a personal hobby. I operate a Bambu Lab A1 printer and work with various materials, primarily PLA, PETG, and TPU filaments.

I enjoy printing practical, often open-sourced, custom devices designed to make everyday tasks a bit easier or more organised. My 3D modelling skills are still at a basic level, which means I'm not yet able to make major customisations to existing open-source models or generate entirely new models from scratch, but I'm learning as I go.

After moving to Melbourne I joined MCC Baseball as the simplest way to meet people and stay plugged into sport.

Our social presence needed a lift, so I applied my design and comms background to tighten up branding, graphics, and content cadence. Three years on I’m still steering that work, providing the committee with best-practice insight while building a small sub-committee of younger members learning design, media, and storytelling so the club’s profile matches its on-field standards.

I joined Old Melburnians to expand my social circle in Melbourne and stay involved in football. We play in State League 6, and while I settled quickly on the pitch, it took a little longer before I ended up on the committee helping steer things off the park.

These days I run our social media, graphic design, and recruitment push while doubling as kitman most weekends.